My Experience

Restoration Sports and Spine Center | December 2020 – Present

Patient Care Coordinator

- Managed appointment scheduling resulting in a 25% improvement in patient scheduling efficiency as measured by declined, missed, or reassigned appointments.

- Coordinated interdisciplinary team meetings, ensuring all patient notes and documentation were prepared, contributing to seamless communication and care planning.

- Verified & maintained accurate patient benefit periods, reducing errors in billing & documentation by 20%.

- Facilitated the onboarding process for transfer patients by obtaining & organizing paperwork from prior agencies, improving patient transition times by 35%.

- Trained new employees to deliver courteous and efficient telephone support, promptly addressing inquiries and resolving issues to enhance patient satisfaction.

- Oversaw daily tracking and acquisition of physician signatures for critical documentation, ensuring 100% compliance with internal protocols and regulatory requirements.

- Spearheaded recruitment and training initiatives, interviewing candidates and mentoring new hires, contributing to a 30% reduction in employee onboarding time and a reduction of employee attrition.

United Parcel Service | March 2018 – December 2020

Assistant Store Manager

-Supervised daily operations, ensuring accurate tracking and processing of all incoming and outgoing packages, achieving a 98% on-time delivery rate.

-Directed a team of 6 employees, fostering a customer-focused culture that consistently exceeded performance targets.

-Conducted recruitment, screening, and onboarding of new hires, improving team productivity and retention rates through tailored training.

-Handled claims for lost or damaged packages, successfully resolving 95% of customer complaints while minimizing financial losses.

-Developed and implemented workflows to streamline operations, reducing end-of-day processing time.

-Monitored and managed store performance metrics, ensuring alignment with corporate goals and achieving top-tier results in regional audits.

Charlotte Russe | March 2017 – November 2017

Sales Associate

-Delivered exceptional customer service by providing personalized styling advice.

-Efficiently executed store tasks, including floor sets, markdowns, promotions, and visual displays, ensuring compliance with company guidelines and deadlines.

-Collaborated with management to design and implement new floor plans, promotional signage, and mannequin arrangements, enhancing store aesthetics.

-Maintained a clean, organized, and visually appealing sales floor to optimize the shopping experience.

-Demonstrated strong teamwork by supporting fellow associates in meeting daily sales targets and addressing customer inquiries promptly.

Kohls | November 2015 – March 2017

Customer Service Associate

-Processed customer returns and exchanges accurately and professionally, ensuring a smooth and positive customer experience.

-Maintained inventory control by efficiently restocking returned items or placing them back on the sales floor, contributing to optimal inventory levels and organization.

-Operated cash registers across multiple departments, handling financial transactions exceeding $10,000 daily while ensuring a 100% accuracy rate in drawer balancing.

-Supported opening and closing procedures, ensuring adherence to company policies and security protocols.

-Delivered excellent customer service, building rapport with customers and achieving a 90% satisfaction rating in post-transaction surveys.